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JustBook Help

Reminders

Reminders are messages sent automatically before an appointment so customers show up. You choose how far ahead each reminder fires and which channels carry it. This page covers setting them up.

Set up a pre-appointment reminder

Section titled “Set up a pre-appointment reminder”
  1. Go to Settings → Notifications and open the Reminders tab (under Customer messaging).
  2. Make sure Enable customer messaging is on and at least one channel is active — see Notification channels.
  3. Under Pre-Appointment Reminders, click Add Timing.
  4. Enter how far ahead the reminder should fire — for example 24 hours, or 2 hours and 30 minutes — and click Add.
  5. The new timing arrives with a ready-made default message for every channel — it automatically says how far away the appointment is (for example “your appointment is in 12 hours”). Expand the timing and turn on the channels you want (Email, SMS, WhatsApp); edit the copy per channel if you like — see Message templates.
  6. Click Save Changes.

Add as many timings as you like — for example a 24-hour reminder and a 1-hour reminder. Each timing shows how many channels it covers.

To remove a timing, expand it and click Remove this timing. Its templates are removed with it.

When reminders send

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Reminders fire automatically at the offset you set, counted back from the appointment’s start time. They send minute-accurately, so a “2 hours before” reminder goes out two hours ahead. You don’t need to trigger anything.

The pending deposit reminder

Section titled “The pending deposit reminder”

If your plan includes deposit and no-show protection, you can nudge customers who booked but haven’t paid their deposit yet.

  1. On the Reminders tab, find Pending Deposit Reminder.
  2. Turn on Enable Pending Deposit Reminder (you’ll need deposits set up first — JustBook links you to payments setup if not).
  3. Under Send reminder after, enter the number of minutes to wait after the booking is created.
  4. Turn on the channels and edit the copy as needed, then Save Changes.

If the customer still hasn’t paid after that delay, they receive the reminder with a fresh payment link.

What has to be on

Section titled “What has to be on”

A reminder only sends when customer messaging is enabled, its channel is active, and the reminder’s template is turned on for that channel. Walk the full checklist if a reminder isn’t reaching customers.

Walk-in appointments don’t receive scheduled reminders.

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