Stylists and bookability

Two things about a team member are independent: whether they take appointments (are bookable) and whether they can sign in. An account can be one, both, or neither. Getting this distinction right is what lets you keep a stylist’s history and calendar while stopping new bookings, or give an office manager a login without ever putting them on the booking page.

Bookable vs. login access

• Bookable means customers and your team can book appointments with this person, and they appear on the booking page and Calendar. Turned on with This team member takes appointments when you add someone.
• Login access means they can sign in to the admin. It’s controlled by whether their account is active and whether they’ve set a password from their invite.

These are separate. A brand-new stylist is bookable immediately but can’t sign in until they accept their invite. An office manager might have a login but never be bookable. Deactivating an account stops sign-in and removes the person from booking, but not being bookable on its own says nothing about whether they can log in.

Make an existing team member bookable

If you added someone without appointments, you can turn them into a stylist later:

1. Open the person from Team.
2. In the Bookability card, select Make bookable.
3. Fill in their stylist details — profile, Branches & Services, and Working Hours — and save.

You can set a start date so they only become bookable from a chosen day; until then, customers can’t book earlier slots. Your team can still book an earlier slot from the admin calendar when needed — that requires the Scheduling Overrides permission (or a one-time override code) and a per-slot confirmation, so it’s always a conscious exception.

To adjust an existing stylist’s services or hours later, open them from Team and select Edit stylist config.

Offboard a stylist safely

When a stylist leaves — or takes extended time off — you usually want to stop new bookings without deleting anything.

1. Open the person from Team.
2. In the Bookability card, select Remove bookability.

They’re hidden from online booking right away, but their profile, working hours, and appointment history are all kept. Select Restore bookability whenever you want them taking bookings again. This is different from Deactivate, which blocks sign-in as well.

The appointment-impact check

Removing bookability, adding time off, or narrowing a stylist’s working hours can strand appointments already booked with them. When a change would affect future appointments, JustBook pauses and shows you exactly which appointments are impacted before anything is saved. You can review them, optionally email the affected customers, and then confirm the change — or cancel and rebook first. Nothing is applied until you acknowledge the impact, so you never silently break a customer’s booking.

Remove access entirely

To stop someone signing in altogether, open them from Team and select Deactivate. This blocks sign-in and removes them from online booking; their records are preserved and you can Reactivate later. See add your team for adding and re-inviting people.