Branches

A branch is one physical location of your business. If you run more than one, each branch has its own hours, stylists, and booking link, and you decide which branches each team member can work in. Branch access isn’t just cosmetic — a user only sees the appointments, customers, and lists for the branches they’re assigned to.

Manage your branches

Branches live in Settings → Branches.

1. Open Settings → Branches.
2. Select Add Branch to create one, or open an existing branch to edit it.
3. Set its name, address, and Branch Hours. You can also copy that branch’s booking link to share it directly.

New branches can start in Draft mode so only you can see them while you finish setting them up.

Control which branches a user can access

Every team member is assigned to one or more branches. That assignment scopes what they see: appointment lists, customer lists, and reports are filtered to the branches they belong to.

• When adding someone: pick their Branches on the Add Team Member screen. See add your team.
• For an existing team member: open them from Team, select Edit, and update their Branches.

A user with no branches assigned won’t see branch-scoped data, so make sure everyone has at least the branches they work in.

Access to a branch is not the same as being bookable there

For a stylist, these are two separate things:

• Branch access — set by their Branches. This controls what they can see.
• Being bookable at a branch — set by their Working Hours at that branch. This is what lets customers actually book them there.

That separation is deliberate: you can give a stylist access to a branch without setting hours there, and they’ll be able to view it without ever being offered to customers at that branch. That’s useful for a manager who covers several branches but only takes appointments at one.

The one combination to avoid is assigning a stylist to a service that’s offered at a branch where they have no working hours. Customers would see them on the stylist step and then find no available times. JustBook watches for this and warns you on the Team page, and the team member’s own page marks any such branch as “view only — no hours”. To fix it, either set their hours at that branch, or remove them from the services offered there.

Branch-specific settings

A few settings can be set per branch rather than for the whole business — for example, a branch can override tax with its own rate instead of inheriting the business default. Look for the branch-level options when you open a branch in Settings → Branches.