Template variables

Variables are placeholders you insert into a message template written as {{like_this}}. JustBook swaps each one for a real value when it sends. When you edit a template, the Available Variables list offers exactly the variables that message supports — click one to insert it.

What each variable fills in

Variable	Fills in
{{customer_name}}	The customer’s full name.
{{service_name}}	The booked service.
{{add_ons}}	The add-ons on the appointment, comma-separated (empty when there are none — wrap the line in {{#if add_ons}}…{{/if}} so it disappears cleanly).
{{stylist_name}}	The stylist for the appointment.
{{branch_name}}	The branch the appointment is at.
{{start_time}}	The appointment start time.
{{end_time}}	The appointment end time.
{{date}}	The appointment date.
{{business_name}}	Your business name.
{{booking_reference}}	The appointment’s reference code.
{{booking_page_url}}	A link to your booking page.
{{add_to_calendar_url}}	A link the customer taps to add the appointment to their calendar.
{{changes_summary}}	What an update changed (for example, “Add-ons added: French Tips”). Booking-updated messages only.
{{deposit_kept}}	The fee kept under your policy when a booking is cancelled or a customer no-shows (pair with {{#if deposit_kept}}…{{/if}} so the line only shows when a fee was kept).
{{deposit_refund}}	The amount refunded to the customer when a booking is cancelled or a no-show is processed (pair with {{#if deposit_refund}}…{{/if}}).
{{package_status}}	No-show only: a ready-made sentence about the prepaid session for the booking — whether it was returned to the customer or used. Empty when no package was involved, so the line disappears cleanly.
{{time_until_appointment}}	How far before the appointment the reminder is sent (for example, “24 hours”) — always matches the reminder’s configured timing.
{{review_url}}	A link for the customer to leave a review.
{{payment_url}}	A secure link to pay (a deposit or a balance).
{{deposit_amount}}	The deposit amount.
{{remaining_balance}}	The amount still owed after the deposit.
{{expires_at}}	When the payment link or offer expires.
{{price}}	The total price.
{{package_name}}	The package name.

Which variables each message supports

The exact set depends on the message — a reminder has appointment details a package receipt doesn’t. Inserting a variable a message doesn’t support leaves it blank.

Message	Available variables
Booking confirmation	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{add_to_calendar_url}}
Booking updated	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{add_to_calendar_url}}, {{changes_summary}}
Booking cancelled	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{deposit_kept}}, {{deposit_refund}}
No-show notice	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{deposit_kept}}, {{deposit_refund}}, {{package_status}}
Appointment reminders	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{add_to_calendar_url}}, {{time_until_appointment}}
Review request	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{review_url}}
Deposit payment link	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{payment_url}}, {{deposit_amount}}, {{remaining_balance}}, {{expires_at}}
Final payment link	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{payment_url}}, {{remaining_balance}}, {{price}}, {{expires_at}}
Pending deposit reminder	{{customer_name}}, {{service_name}}, {{add_ons}}, {{stylist_name}}, {{branch_name}}, {{start_time}}, {{end_time}}, {{date}}, {{business_name}}, {{booking_reference}}, {{booking_page_url}}, {{payment_url}}, {{deposit_amount}}, {{remaining_balance}}, {{expires_at}}
Package purchased	{{customer_name}}, {{business_name}}, {{package_name}}, {{price}}, {{booking_page_url}}
Package payment link	{{customer_name}}, {{business_name}}, {{package_name}}, {{price}}, {{payment_url}}, {{expires_at}}