Branch menus

If you run more than one branch, each branch can offer a different menu. A service appears in online booking at a branch only when both of these are true:

1. The service is offered at that branch (you selected it under Branches on the service).
2. At least one assigned stylist actually works at that branch.

If a service is offered at a branch but no assigned stylist works there, customers there can’t book it — JustBook calls this a dead-end service and hides it from that branch’s booking page. It stays visible at branches where an assigned stylist does work.

Choose which branches offer a service

1. Go to Menu → Services and open the service.
2. Under Branches, select every branch that should offer it.
3. Under Assigned Stylist, make sure the stylists you pick include someone who works at each of those branches.
4. Save.

A quick way to focus on one branch is the branch selector in the sidebar — pick a branch and the Services list shows what’s offered there.

What makes a service a “dead-end” at a branch

A dead-end happens when a service is offered at a branch its stylists don’t reach. For example:

• Marigold Downtown offers Balayage, assigned to stylist Jade — but Jade only works at Marigold Uptown. At Downtown, Balayage is a dead-end and won’t show online there.

Fix it either way:

• Assign a stylist who’s based at that branch, or
• Give an already-assigned stylist access to that branch (see Stylists and bookability).

Dead-ends roll up the same way activation does. If every service in a category dead-ends at a branch, the whole category is hidden there; if every category is hidden, the whole collection is hidden at that branch.

The menu-health banner

When you have dead-end services, an amber banner appears at the top of the Services, Categories, and Collections pages, scoped to that level:

• On Services: “Some services can’t be booked at every branch they’re offered.”
• On Categories: “Some categories are hidden from online booking at a branch.”
• On Collections: “Some collections are hidden from online booking at a branch.”

The banner lists each affected branch and links straight to the items that need attention. Working through those links clears the banner. It appears only when there’s a real problem, so an empty page means every offered service is bookable at every branch that offers it.

Branch scoping vs. activation

These are two different reasons a service can be hidden — check both:

Symptom	Cause	Where to fix
Hidden everywhere	The service, category, or collection is inactive, or the service has no stylist at all	Why a service isn’t showing online
Hidden at one branch only	No assigned stylist works at that branch	This page — assign or grant branch access

Related

• Branches — set up and manage your branches.
• Stylists and bookability — control which stylists work where.
• Why a service isn’t showing online — the activation chain.