Reports and logs
The Logs page keeps a searchable record of what has happened in your business — actions your team took, alerts sent to your team, notifications sent to customers, payment events, and reminders. Open Logs from the sidebar (you need the Logs permission).
Logs are organized into tabs. Select a tab to switch views; each tab has its own filters at the top. The Activity, Transactions, Payments, and Reminders tabs also have an Export CSV button that downloads the full log — honouring any filters you’ve set — for your own records or an audit.
Activity
Section titled “Activity”The Activity tab is the audit trail of business actions — who did what and when across your account, covering both your team’s actions and things customers do online (bookings, reschedules, cancellations, sign-ups). Filter by category and severity to narrow it down.
Team Alerts
Section titled “Team Alerts”The Team Alerts tab shows internal notifications sent to your team — for example, an alert to a stylist about a new booking. Filter by event, delivery method (such as email, SMS, or WhatsApp), and status to see whether each alert sent.
Transactions
Section titled “Transactions”The Transactions tab shows customer-facing notifications — the messages sent to your customers, such as booking confirmations, payment links, receipts, and loyalty or package notices. Each delivery channel (email, SMS, WhatsApp) is recorded separately with its own sent/failed status. Filter by notification type and status.
Payments
Section titled “Payments”The Payments tab records every money movement — deposits and balances paid (by card, in person, or with loyalty points), tips, package purchases, and refunds. Filter by event, source, and method.
Reminders
Section titled “Reminders”The Reminders tab shows the appointment reminders sent to customers. Filter by delivery method and status to confirm reminders went out and check any that didn’t.
Read a log entry’s status
Section titled “Read a log entry’s status”For alerts, notifications, and reminders, the status tells you whether a message was delivered. Filtering a tab by a failed status is the fastest way to spot messages that didn’t reach their recipient.