Walk-ins
A walk-in is for a customer who’s already in front of you with no prior booking. It creates an appointment that starts now, takes no deposit, and goes straight to In Progress — you take payment in-branch after the visit.
Add a walk-in
Section titled “Add a walk-in”- On the Calendar, click Walk-in.
- Choose the customer (or add a new one), the service, and any add-ons.
- Pick a stylist, or leave it empty to add the walk-in to the waiting list.
- Click Start walk-in (or Add to waiting list if no stylist is chosen).
Only stylists qualified for the chosen service can be picked. Whoever is free right now is listed first; anyone qualified but currently busy is still listed, marked busy now, so you can seat them if you can see they’re about to finish (JustBook asks you to confirm the double-booking — see below). The modal shows the estimated duration as you build it, and your choice is never changed for you: if adding an add-on makes your stylist busy, they stay selected and the modal tells you why.
Start now vs. the waiting list
Section titled “Start now vs. the waiting list”- With a stylist chosen — the walk-in starts immediately in In Progress and appears on that stylist’s calendar column.
- Without a stylist — the walk-in goes to the Waiting strip at the top of the calendar until a stylist is free.
To seat a waiting walk-in, click Assign stylist on its row, choose a qualified stylist, and click Seat. The waiting time is shown so the front desk can prioritize.
Double-booking a busy stylist
Section titled “Double-booking a busy stylist”If the stylist you pick is already booked at that moment, JustBook asks you to confirm a double-booking before adding the walk-in. Choose Add anyway to squeeze them in, or pick a different stylist. Double-booked appointments show side-by-side in the same calendar column.
When the customer already has an appointment
Section titled “When the customer already has an appointment”If the walk-in customer already has an overlapping appointment on the books, JustBook shows you that appointment’s time and stylist and asks you to confirm before adding the walk-in. This is your call — the customer is standing at your desk, and their other booking may be one they’re about to miss. Confirming does not cancel the other appointment; cancel it separately if it’s no longer happening.
Scheduled bookings (made through the booking form for a future slot) can’t override either conflict — only walk-ins can.
How a walk-in differs from a booking
Section titled “How a walk-in differs from a booking”| Walk-in | Online / admin booking | |
|---|---|---|
| Start time | Now | A future slot the customer chose |
| Starting status | In Progress | Pending Deposit or Booked |
| Deposit | None — pays in-branch | Per your deposit policy |
| Reminders | Suppressed (they’re already here) | Sent per your reminder settings |
Because a walk-in starts in In Progress, move it to Completed and settle the balance when the visit ends — see calendar and appointments for the status flow.
Related
Section titled “Related”- Calendar and appointments — the full appointment lifecycle and statuses.
- Availability — which stylists are working and free.