Plans and billing

Your JustBook subscription is priced on two independent axes — a tier (which features you get) and a size (how many locations and bookable stylists you get). You can change either one at any time from Settings → Subscription.

This page is about the plan you pay JustBook for. It is separate from the deposits and payments your customers pay you.

Tier and size

Every subscription combines one tier with one size:

• Tier sets which features are enabled. Tiers run from Starter to Growth to Pro — each step up unlocks more of the product.
• Size sets your limits — how many locations (branches) and how many bookable stylists you can have:

Size	Locations	Bookable stylists
Solo	1	1
Small	1	3
Studio	1	6
Large	1	12
Multi	3	25

The available sizes may change over time — the plan picker always shows the current lineup. Need more than the largest size offers? Contact us for a custom plan.

Tier and size move independently: you can be on a higher tier at the smallest size, or the entry tier at the largest size. Each tier card in the plan picker has a size dropdown showing your price for that combination, monthly or annual — annual billing gives you 2 months free.

Seats count bookable stylists only. A seat is used by each stylist who can be booked. Logins that don’t take appointments — owners, admins, receptionists — are unlimited and never count against your size.

See your current plan

1. Open Settings → Subscription.
2. The Current Plan card shows your tier, size, price, billing cycle (monthly or annual), status, and renewal date.

Your subscription renews automatically, and we always email you before it does — 30 days ahead on annual billing, 7 days ahead on monthly — with the renewal date and the exact amount, so a charge is never a surprise. Cancelling before the renewal date means you aren’t charged, and you keep access until then.

From this card you can also:

• Manage Billing — opens your secure billing portal to update your card.
• Invoices — download any of your JustBook invoices as a PDF, right from the page.
• Switch to annual / Switch to monthly — change your billing cycle.
• Cancel at Period End — schedule a cancellation (see below).

Upgrade

An upgrade is any change that gives you more — a higher tier, a larger size, or both.

1. Open Settings → Subscription.
2. In Change Plan, pick the new tier card and choose a size from its dropdown.
3. Confirm. You’ll see a preview of what changes before you commit.

Upgrades take effect immediately. Your new features and higher limits are available right away, and your billing is adjusted for the rest of the current period.

Downgrade

A downgrade is any change that gives you less — a lower tier, a smaller size, or both.

1. Open Settings → Subscription.
2. In Change Plan, pick the lower tier card or a smaller size and confirm. You’ll see a preview of what you’ll lose first.

Downgrades take effect at the start of your next billing cycle, so you keep everything you’re paying for until then. On the next renewal, your new tier and size apply.

If a downgrade puts you over your new limits

If the smaller size you chose has fewer locations or bookable-stylist seats than you’re currently using, JustBook asks you — as part of confirming the downgrade — to choose which branches stay active and which stylists stay bookable. That choice is applied when the downgrade takes effect at your next cycle. Nothing is removed before then, and stylists removed from booking keep their login and history — they just stop appearing on your booking page.

While the change is waiting for your renewal, new bookable stylists and branches are limited to the smaller plan’s caps — otherwise you could climb back over the limit you just resolved. The team page tells you when this applies. Everyone who’s already bookable stays bookable until the change takes effect; team members who don’t take appointments are never limited.

Your data is kept, not deleted

A feature you lose on a downgrade is locked, not erased. The data behind it stays in place, read-only, so if you upgrade again later it comes back exactly as you left it. You never lose your setup, history, or content by moving down a tier.

Moving up a tier and down a size (or vice versa)

Sometimes a change is both directions at once — say, a higher tier at a smaller size. The confirmation screen offers two ways to time it, and shows the exact amounts for whichever you pick before you commit:

Keep your current size until renewal (the default):

• What you’re adding starts today. Move from Starter · Multi to Growth · Small and Growth features are available immediately: you’re placed on Growth at your current size, we credit the unused time on your old plan, and a fresh billing period starts today at that interim plan’s price.
• What you’re shrinking waits for your renewal. The size change (and choosing which branches stay active or which stylists stay bookable, if you’re over the smaller size’s limits) takes effect at your next renewal — you keep your current capacity, which you’re paying for, until then.
• One thing to know: if you later cancel the scheduled size change, you stay on the interim plan (higher tier at your current size), not your original one — the tier change already happened and was billed.

Switch fully today:

• Your new tier and the smaller size apply immediately. The branches and stylists you choose to deactivate come off your booking page today, not at renewal.
• We still credit the unused time on your old plan. If the credit is larger than the new plan’s charge — common when the smaller size is much cheaper — you pay nothing today and the difference stays on your account as credit that automatically reduces your future JustBook invoices. It isn’t a cash refund, and it doesn’t expire; it’s simply used up by your next bills. Your remaining credit shows on the Current Plan card until it’s used up.

Pick the first option if your team is actively using the capacity this month; pick the second if you’re already operating at the smaller size and would rather bank the difference.

Change your billing cycle

Switch between monthly and annual billing from the Current Plan card using Switch to annual or Switch to monthly. Switching to annual takes effect immediately (you’re invoiced for the year, with credit for unused time on the month). Switching to monthly is scheduled for your next renewal — a banner shows the scheduled switch, and you can cancel it any time before it takes effect.

If a promo whose discount runs for a set number of months is active on your subscription, you can’t switch to annual while it lasts — that kind of discount only works on monthly billing. Remove the promo first, then switch.

Cancel and reactivate

1. Open Settings → Subscription.
2. On the Current Plan card, select Cancel at Period End, then confirm.

When you cancel:

• You keep full access until the end of your current billing period.
• After that, your booking page goes offline — customers see a not-found page and can’t book. You can still log in and preview your site.
• If you don’t reactivate within the window shown in the cancellation notice (60 days offline), your account is closed and you lose access. Your data is still there — see below.
• Reactivating restores everything — your setup, branding, and history are all kept, and your booking page comes back online automatically (unless you had taken it offline yourself from Settings → Customer Journey).

To undo a scheduled cancellation, open Settings → Subscription and select Reactivate Subscription.

After your account closes

Closing is not deleting. A closed account keeps everything — bookings, clients, invoices and files — and reactivating brings it all back exactly as you left it.

A closed account’s data is kept for 6 months, then permanently deleted — and never without warning: we email the account owner 30 days before it happens, at the address on the account. Until that notice arrives, nothing has been removed. If you want your account back, or a copy of your data, reply to that email before the date it names and we’ll sort it out.

Deletion, when it happens, is permanent: bookings, clients, invoices and uploaded files all go, and we can’t recover them afterwards. Backup copies are kept for up to 30 days after that and then expire.

You can also ask us to delete your data at any time without waiting — see Client data requests.

Promo codes

If you have a promo code, enter it in the Promo code field under Change Plan and select Check. A valid code shows the discount it applies before you commit. Only one promo can be active on a subscription at a time; remove the current one first to apply a different code.

Some codes only apply to monthly or annual billing — the check tells you right away if a code doesn’t fit the billing cycle you’ve selected. Discounts that run for a set number of months always require monthly billing.

Update your card or download invoices

Select Manage Billing on the Current Plan card to open your secure billing portal, where you can update your payment method and view billing history.

Your invoices are also right on the billing page: the Invoices card lists every JustBook invoice — subscription and add-ons — with View and Download for each, ready for your records or your accountant. No need to leave JustBook to get one.

Whenever a payment goes through, we also email the invoice PDF automatically, so your records keep themselves. By default it goes to whoever started the subscription; use Send invoices to on the Invoices card to add your accountant or bookkeeping address — they’ll receive every invoice and renewal reminder in addition to the owner.

Adding your first card

Signing up takes no card at all, however your account was created — so every new business has one thing left to do before going live. Add a card through Manage Billing before you publish your booking page; see publish your booking page.

Your free trial starts the day you publish your booking page, so adding a card early costs you nothing — the clock doesn’t begin until you go live.

If your trial ends before you add one, your subscription pauses instead of charging you: your booking page goes offline and plan features are locked, but nothing is lost. Adding a card resumes the subscription and puts your page back online.

Add-ons: message credits and extra storage

Two things you can buy alongside your plan, both from Settings → Subscription:

• Message credits keep text and WhatsApp reminders sending once your monthly allowance runs out. You pay once at checkout, and the credits never expire. See Message allowance and credits.
• Extra file storage is billed monthly as its own subscription. Change or cancel it any time without affecting your plan — and changing your plan doesn’t affect it either. See Files and storage.

Neither is part of your plan subscription, so upgrading, downgrading or switching between monthly and annual billing leaves both untouched.