Troubleshooting

Something not working the way you expect? Find your symptom below. Each page leads with the most common cause and a quick checklist, then links to the full how-to guide.

Your menu

• My service isn’t showing on the booking page — a service disappears when it, or something above it in the menu, is inactive or has no bookable stylist at that branch.

Bookings & one-time codes

• My customer didn’t get the one-time code — why a booking or login code never arrived, and how to get one resent.

Payments

• A deposit wasn’t refunded — how the refund ladder decides the amount, and why a refund can be partial or zero.

Team & access

• A team member can’t see the calendar — which permission controls calendar access and how to grant it.

Notifications

• Our emails are going to spam — how sender identity affects delivery and what to change.

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Still stuck? Look up the exact code you saw in the error code reference.