Troubleshooting

Something not working the way you expect? Find your symptom below. Each page leads with the most common cause and a quick checklist, then links to the full how-to guide.

My service isn’t showing on the booking page — a service disappears when it, or something above it in the menu, is inactive or has no bookable stylist at that branch.

Bookings & one-time codes

My customer didn’t get the one-time code — why a booking or login code never arrived, and how to get one resent.

Payments

A deposit wasn’t refunded — how the refund ladder decides the amount, and why a refund can be partial or zero.

Team & access

A team member can’t see the calendar — which permission controls calendar access and how to grant it.

Notifications

Our emails are going to spam — how sender identity affects delivery and what to change.

Still stuck? Look up the exact code you saw in the error code reference.

Contacting us

If none of the above covers it, the fastest route is the contact form in your admin portal, under Help. It sends your business name, plan, subscription status and app version along with your message, so you won’t be asked which account you’re on — that alone usually saves a day.

Attach a screenshot if you have one, and say what you were doing, what happened instead, and whether it happens every time. We reply within one business day, Monday to Friday.

You can also reach us at support@justbookapp.com or through the help hub. Either way you’ll get an automatic reply with a reference number — keep it on the thread and everything stays in one place.

Booked an appointment somewhere that uses JustBook? We make the software, we’re not the business, and we can’t change or refund a booking. See help for clients.